Welcome to the CM Health Library core organisational capabilities and development page. We have worked closely with our colleagues at HR to curate these resources to support your professional journey.
Generic Resources
Learning Opportunities at Counties Manukau Health
Ko Awatea Learn
Ko Awatea LEARN is an interprofessional educational community that gives healthcare professionals the skills they need to become change agents in health care improvement.
"We’re talking about skills like quality improvement, patient safety, communication, leadership, and patient-centered care. Leaders are looking for these skills, and patients expect providers to have them"
Nursing Virtual Reference & Professional Development Library
Evidence-based practice sheets, quick lessons, instructional training videos, nursing study path resources, research tools, etexts and journals.
Open Learning Opportunities - courses, webinars, MOOCS, and free learning portals
Health Navigator - Continuing Professional Development
Excellent collection of free online courses from a wide range of organisations to support health professionals in their professional development available from Health Navigator.
LearnOnline [Ministry of Health eLearning hub]
LearnOnline.Health.nz is a vocational training resource hub for New Zealand’s community of health practitioners, providing a collaborative approach to educational resources for the health sector. There are a growing number of courses available provided by different organisations for health workers either studying or working in different fields of practice.
Auckland Libraries LinkedIn training platform (Lynda.com)
Auckland libraries membership now gives you free online unlimited access to video courses and tutorials from industry experts provided through LinkedIns online training platform lynda.com. Over 5,800 courses and 256,000 tutorials on everything from business and management to IT and creative design. Lynda.com Includes courses and online self learning resources in the following identified topic areas:
Communication ; Management ; Leadership ; Time Management. Access these courses via the Lynda.com login screen by entering your Auckland Libraries Library Card Number and PIN . Click here for information on how to join Auckland Libraries.
Links Medicus
Curated collections of good quality free, medical education resources browsable by both thematic area and clinical specialties. Includes open access and free online courses and videos.
Stanford Centre for Professional Development
View online, without charge, webinars, seminars, and lectures presented by Stanford faculty, industry experts, and senior researchers. Includes an excellent series on Innovation and Entrepreneurship.
Designing E-learning for Health
Design effective e-learning that tells powerful, real-life stories, in health and other sectors, with this free online course. Developed and facilitated by the University of Nottingham.
School for Health and Care Radicals
Brought to you by NHS Improving Quality, the School is entirely online, free, backed by the world’s largest health organisation: the UK’s National Health Service (NHS), and is a platform for radicals to learn together, using powerful, guided learning which also qualifies for Continuing Professional Development points.
Ted.Ed : Lessons Worth Sharing - Health
Videos and support materials on health topics of interest from the people behind Ted Talks.
What is evidence-based public health?
The process of distilling and disseminating the best available evidence from research, context and experience, and using that evidence to inform and improve public health practice and policy. NCCMT’s online learning opportunities are designed to support our seven-step process of Evidence-Informed Public Health
What works
NZ site aims to help people gather robust data and information to tell a real story about what they are doing and the difference it makes. If you need to reflect on your work, demonstrate its effectiveness and keep improving your practice, this site is for you.
Massive Open Online Courses (MOOCs) for health care professionals [list]
Free courses from some of the worlds leading academic and healthcare institutions with video lectures, materials, and examinations. Anyone can access.
Future Learn
Offers a diverse selection of courses (mostly free) from leading universities and cultural institutions from around the world. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life. Includes courses on health and psychology as well as business and management.
Selected MOOCs
Open University [UK]
Health
Health sciences
Leadership and management
Psychology
Public health
Social care
Edx [MIT, Harvard, Stanford etc]
Business & Management
Health & Safety
*access courses above using Firefox web browser
Core Organisational Capabilities
Strategic - Setting Direction
Shared Purpose
Library Reading List: Organisational transformation
Library Guide: Evidence Informed Decision Making
Promising Care : How We Can Rescue Health Care by Improving It
Change and Responsiveness
Fast Facts for the Clinical Nurse Manager, Second Edition : Managing a Changing Workplace
HBR's 10 Must Reads : On Change Management
Prosci's Change Management Webinars
An excellent, free resource for staying up to date with Best Practices and learning from change practitioners in other organisations.
Risky Business
Exceptional talks sharing ideas on risk, culture, human performance, teams and leaders.
Innovation
Library Reading List: Improvement, Lean, Six Sigma, and Design
Innovation and Improvement clearinghouse
see also McGraw-Hill Access Medicine's 'Healthcare Systems : Quality, Safety, Policy and Ethics' collection
Courses and resources
Improving Together - HQSC / Ko Awatea
Improving Together is a national learning programme that focusses on quality improvement for people delivering education, social services and health services. You can find out how improvement methodologies accelerate learning and innovation, and how it can be applied to improve the quality of social service delivery in New Zealand.
LEAN Thinking in a Health Setting [Ministry of Health]
This course introduces the LEAN methodology and a number of associated tools to implement the methodology in your work environment.
Cambridge Elements: Improving Quality and Safety in Healthcare. THIS Institute, Cambridge
The THIS Institute (The Healthcare Improvement Studies Institute) at the University of Cambridge has developed this series of open access publications. The series seeks to offer ‘a comprehensive and authoritative set of overviews of the different improvement approaches available, exploring the thinking behind them, examining evidence for each approach, and identifying areas of debate’.
Elements that have been published include:
- Workplace Conditions
- Simulation as an Improvement Technique
- Reducing Overuse
- Implementation Science
- Making Culture Change Happen
- Co-Producing and Co-Designing
- Collaboration-Based Approaches
- The Positive Deviance Approach.
Improvement Science Learning Centre
Developed by Brandon Bennett this curated collection of resources includes eLearning Modules, Videos, and a range of tools, guides and frameworks.
Introduction to the Model for Improvement [short video]
The Model for Improvement can assist in implementing changes based on quality improvement.
Institute for Healthcare Improvement - WIHI
A free "talk show" programme from IHI designed to help dedicated legions of health care improvers worldwide keep up with some of the freshest and most robust thinking and strategies for improving patient care.
IHI Open School Video Library (videos)
The growing library of freely available IHI Open School videos is one way to learn from health care leaders and experts from around the world as they share bite-sized pearls of knowledge and advice. In the newly reorganized IHI Open School Video Library, browse by topics such as improvement capability; patient safety; person - and family-centered care; Triple Aim for populations; quality, cost, and value; and leadership.
Implementation Science Resource Directory
With an increasing focus by health services, government and funding bodies on implementing evidence into practice and policy, Melbourne Academic Centre for Health (MACH) has developed a free online directory of implementation science tools and resources for students, clinicians and researchers to make it easier to find resources that support efforts to improve routine practice and care.
The new MACH Implementation Science Resource Directory conveniently brings together diverse digital tools and resources into a central location to support health implementation efforts by beginners and experts.
Institute of Design at Stanford
A range of free resources, and learning experiences to develop design thinking. Includes a virtual "90 minute crash course in design thinking"
Leading Health Systems (LHSN) Webinar Series
LHSN is a collaborative network of healthcare leaders and organisations dedicated to improving health care delivery by effectively and efficiently using available resources.
Health Improvement Scotland QI Global Webex series
EdX courses on improvement, design, and informatics
EdX is a reputable online professional course provider delivering accredited courses (many free). It is a partnership between leading academic providers incl. Harvard, MIT and Berkeley
Creative Approaches to Problem Solving: Methods Toolkit - Q Improvement
A fabulous free toolkit of 25 methods for creative problem solving. There are many of Helen Bevan's favourite tools here, all well explained & organised by objectives
Interpersonal - Engaging People
Cultural Capability
Library Reading List: Treaty of Waitangi
Library Reading List: Cultural competencies and cultural safety
Library Reading List: Hauora Māori (Māori Health)
Cultural Competence: SMS Toolkit [Health Navigator]
Building cultural capability for Pae Ora (CM Health Resource via Paanui)
As part of our work to build cultural capability, to help employees engage with Maaori, and to meet our obligations under the Public Service Act 2020, we are launching a new Paanui page: Building Cultural Capability for Pae Ora. This new page is designed to equip you with tools, knowledge and information to help strengthen your cultural competency. There are a range of resources, including eLearning, articles to read, and videos to watch.
Whiria te Muka Tangata: Anti-Racism Systems Change. Ministry if Health. 2023
A Preliminary Model for the Aotearoa New Zealand Health System
Evolution of Racism and Anti-Racism Literature review and Summary Document
Caring for Patients from Different Cultures
Cross-cultural care and communication
Delivering Culturally Competent Nursing Care
Diversity and Cultural Competence in Health Care : A Systems Approach
Health and wellbeing for Māori
Imagining Decolonisation and Why Its Good for Everyone - with Tina Ngata [podcast]
Lessons from a Recovering Racist / Andrew Judd
Check your Pākehā Privilege
A space to share resources that help Pākehā understand how colonisation impacts Aoteroa, do antiracism work, reflect on our privileges, and uphold our responsibilities to Te Tiriti o Waitangi
Racism and White Defensiveness in Aotearoa: A Pākehā Perspective (2018)
Māori health: 'We have to be talking about racism' (2018)
Pacific Cultural Toolkit
This website is designed to provide you with insights into Pasifika cultural practices and worldviews on health and wellbeing of Pacific communities within Aotearoa New Zealand. We have provided overview of key principles that guide Pacific mental health professionals and helpful tools and resources to give you a better understanding of Pacific mental health and wellbeing.
Pacific models for engagement (HQSC)
The resources represent ‘bread and butter’ models that can enhance your understanding and practice. They are intended to be used with a wayfarer to guide you through their application.
Guidelines for working with Asian patients and their families
Information and guidance for clinicians to increase cultural awareness, sensitivity, knowledge and skills when working with Asian patients and their families.
Courses
Āke Āke app
Āke Āke app is an interactive, user-friendly guide to Māori tikanga (customs and traditions). Āke Āke enables you to understand the pōwhiri process, get to know the layout of a marae and learn the meaning behind well-known waiata. The app also includes an easy-to-use audio feature to help you with your pronunciation. You can write your own mihi, a formal introduction in te reo Māori, by entering your details.
The app was launched by Waitematā and Auckland District Health Boards to support staff by enhancing the desire to manaaki (care for) and work effectively with all people, including Māori.
Features
Pronunciation of Māori words
Maps with Māori names and iwi groups
Values (Ngā Mātāpono), and principles
Mihimihi/pepeha (introductions)
Ngā mihi (greetings), poroporoaki (farewells), whakataukī (proverbs) and waiata (songs)
Create customised pepeha
Building Cultural Capability (Ko Awatea LEARN)
These resources have been carefully selected to support you in your journey towards building cultural safety to achieve Pae Ora. (Healthy futures) Throughout the topics, we have shared videos, journal articles, opinion pieces, podcasts and TV series that we think are great resources that support this kaupapa.
Engaging Effectively With Maaori (Ko Awatea LEARN)
These modules will provide you with a basic understanding of Maaori history, culture, values and health status
CALD Cultural Competency Courses and Resources
CALD Courses and Resources are produced and managed by Asian Health Support Services, Waitemata DHB.
CALD stands for Culturally and Linguistically Diverse groups.
CALD course provides insight and understanding to how different cultures respond and gives participants the skills to care for CALD clients with confidence and sensitivity. CALD resources contains a range of information about culture-specific migrant and refugee services, health information in multiple languages, cross cultural toolkits, publications and information for health practitioners working in Auckland's primary and secondary care service.
Working with Māori
Working with Māori is a series of interactive cultural competency e-learning tools aimed to increase the cultural competency of the health workforce. The purpose of these tools is to assist workers to increase their understanding of working effectively with Māori tāngata whai ora and whānau to improve health outcomes.
Foundation Course in CULTURAL COMPETENCY (MĀORI)
The Cultural Competency was developed specifically for the registered New Zealand health workforce and provides a basic understanding of cultural competency & health literacy in the New Zealand Health context.
Foundation Course in MĀORI HEALTHCARE & THE TREATY OF WAITANGI
The Treaty of Waitangi established a Crown obligation to ensure that Māori would retain the full, exclusive and undisturbed possession of their Māori Lands and Estates, Forests, Fisheries and other properties.
Understanding Bias in Healthcare | LearnOnline
Health Quality & Safety Commission's video modules on understanding bias in health care. The modules were released for Wiki haumaru tūroro | Patient Safety Week (3–9 November 2019).
- Module one: Understanding and addressing implicit bias
- Module two: Te Tiriti o Waitangi, colonisation and racism
- Module three: Experiences of bias.
Toi Ako webinars | Toi Tangata
Toi Tangata is a Māori agency which develops, delivers, and champions kaupapa Māori based approaches to health, movement, and nutrition. Toi Tangata specialises in positive health and works hard to create meaningful connections to kaupapa oranga Māori. The kaupapa of oranga Māori is expressed in the whakatauki Tama Tū Tama Ora – Through Physical Well-being We Thrive. Toi Ako webinars are free sessions conducted in a seminar style presentation held online. These webinars are dynamic, easily digested and brief training sessions that enables Toi Tangata to be responsive and meet the needs identified by the sector. This provides a fluid opportunity for interested bodies to engage throughout Aotearoa and gives you the opportunity to hear from the fantastic speakers and knowledge gatherers we have.
Disability Responsiveness (Ko Awatea LEARN)
The aim of the course is to increase health professional's knowledge and confidence when working with disabled people by improving communication and challenging assumptions.
Working Under The Rainbow: LGBTTIF People in the Workplace (Ko Awatea LEARN)
This module introduces you to the Rainbow community and develops your understanding of why the Rainbow inclusion matters at work. We also offer some ideas for you to create a welcoming environment.
Talanoa Mai app
Oranga Tamariki has developed an interactive mobile app – Talanoa Mai – to support staff in their day-to-day work when working with Pacific children, young people and their families. Can be downloaded for free from the Apple and Google Play stores.
Person Centred Care
Library Reading List: Patient Experience
Patient and Whaanau Centred Care clearinghouse
Person-Centred Care: SMS Toolkit [Health Navigator]
Collaboration and Partnering
Boundary-Spanning in Organizations : Network, Influence and Conflict
Collaborative Caring : Stories and Reflections on Teamwork in Health Care
Implementing Excellence In Your Health Care Organization : Managing, Leading And Collaborating
Interprofessional Teamwork for Health and Social Care
Team-Building Handbook: Improving Nurse-to-Nurse Relationships
Course
Teamwork: The Story Starts with You (Ko Awatea LEARN)
This material has been provided by CTEC as an eLearning education opportunity. This e-Learning module is for anyone who works as part of a clinical team. It explores and discusses the principles of explicit identification of leadership, role allocation, role maintenance and communicating for situational awareness.
ABC Tool to Help you Collaborate Effectively (Ko Awatea LEARN)
Through living our value of "Connecting" we need to also develop the knowledge, skills and behaviours of collaboration. We use the word collaboration a lot, however this is not a behaviour many of us do naturally. This toolkit has been created to help us to consider different Attitudes, Behaviours and Conversations that need to happen to collaborate.
Co-design eLearning modules | HQSC
HQSC have developed a suite of free e-learning courses for co-design that are available to all health care professionals through Manatū Hauora | Ministry of Health’s Learn Online platform. Co-design is a tool that brings together consumers, whānau and communities to ensure that multiple perspectives are reflected in the design, delivery and evaluation of services.
Courses:
Co-design in health: an introduction
Co-design in health: Supporting consumers, whānau and communities to contribute to co-design
Engaging Māori consumers in co-design
Engaging Pacific consumers in co-design
Co-design in health: How you can be involved – a guide for consumers, whānau and communities
These courses are open to anyone (first-time Learn Online users will need to create a login). Learners can work through these courses at their own pace.
Health Service Co-Design Toolkit [Waitemata DHB, NZ]
Experience Based Co-Design Toolkit [Point of Care Foundation, UK]
Communication and Connecting
A patient-centered view of the clinician-patient relationship
Communication: Establishing a Nurse-Patient Relationship
Communication and Interpersonal Skills
Communication Case Studies for Health Care Professionals, Second Edition : An Applied Approach
Communication Skills For Adult Nurses
HBR's 10 Must Reads on Communication
HBR's 10 Must Reads on Emotional Intelligence
The Art of Communication in Nursing and Health Care : An Interdisciplinary Approach
Positive communication at work [NZ Mental Health Foundation]
Positive communication – communication that is based on respect and builds trust and collaboration – is the cornerstone of creating a mentally healthy workplace. Leaders and managers (and their teams) can use this resource to build a culture of positive communication together, based on having clear intentions, asking more – telling less, valuing relationships and making it safe to speak up. This resource can be used alone or alongside other tools in the Working Well suite of resources.
Course
CALM Communications (Ko Awatea LEARN)
This eCourse will enable staff to be able to utilise effective communication strategies and remain safe when faced with challenging situations. This will include developing an understanding of the cycle of escalation and the role that communication plays in the de-escalation of a distressed person.
Health Literacy
Health Literacy in Nursing : Providing Person-Centered Care
Health Literacy eModules (Ko Awatea LEARN)
Health literacy is the capacity to find, interpret and use information and health services to make effective decisions for health and wellbeing (Ministry of Health). This course is made up of 6 eModules:
What is Health Literacy?
Organisational Health Literacy
Communication
Tools to Improve Health Literacy
Strategies to Improve Communication and Engagement with Māori
Effective engagement with Pacific patients and whānau
Health Literacy: SMS Toolkit [Health Navigator]
Self management
SMS Support Toolkit for health providers & healthcare staff
The self management toolkit is designed for health providers who are interested in self-management, care planning, health literacy and working in partnership with their clients, patients and families. It includes guidelines, resources, videos and webinars on the following topic areas:
Care planning
Health coaching
Behaviour change
Health literacy
Person-centred care
Cultural competency
Performance - Delivering Results
Performance Accountability
Bullying and harassment
Workplace bullying prevention - resource kit
Strategies for surviving bullying at work : a self help guide for employees and managers
What to do when nurses hurt nurses
Understanding Management Competencies for Managing Bullying and Fostering Healthy Work in Nursing
Toxic nursing: Managing bullying, bad attitudes and total turmoil
Operating With Respect
RACS has launched new online, evidence-based training on discrimination, bullying and sexual harassment. The e-learning module - Operating With Respect (members only, login required) - was developed for surgeons, by surgeons. Designed to help surgeons identify discrimination, bullying and sexual harassment, understand the impact it has and show surgeons how to deal with it effectively.
Safety and Quality Improvement
Library Reading List: Quality and Safety
Courses
Patient Safety Training (Ko Awatea LEARN)
Various modules for clinical and non clinical staff
Communication and Optimal Resolution (CANDOR) toolkit and learning resources [AHRQ]
Communication and Optimal Resolution (CANDOR) is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm.
Research and Evidence Based Practice
Information Skills Online: searching, writing and presenting skills (Auckland University)
Operational Excellence
Professional Skills and Competencies
Library Reading List: HBR Collection on Professional Development
Library Reading List: Personal Development and Well-being
Additional selected resources
B is for balance: A nurse's guide to caring for yourself at work and at home
Develop Your Assertiveness
HBR Guide to Getting the Mentoring You Need
Stronger: Develop the Resilience You Need to Succeed
The Road to Resilience [US APA]
How to be more mindful [MHFNZ]
Five ways to wellbeing: a best practice guide [MHFNZ]
HBR Guide to Managing Stress at Work
Tips to control stress [WebMD]
How to manage stress (Booklet) [MIND]